1. Refund & Return Policy

Last updated: August 7, 2026

At Pulse, we want you to be satisfied with your purchase. If you need to return your product, please review the policy below.

30-Day Returns

You may request a return within 30 days of delivery.

To qualify for a return:

• The product must be unused.
• The product must be in its original packaging.
• The product must be in resalable condition.
• You must contact us before sending the product back.

Customers are responsible for return shipping costs for standard returns.

There are no restocking fees.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Photos showing the damage or defect
• Photos of the original shipping packaging
• A short video when necessary to demonstrate the issue

After reviewing the claim, Pulse may provide either a refund or replacement, depending on the circumstances.

Refunds

Once your returned product has been received and inspected, approved refunds will be issued to your original payment method.

Your payment provider or bank may require additional time to make the funds available.

Non-Returnable Items

Returns may be denied if the product has been used, damaged after delivery, or is missing its original packaging.

Lost Packages

If your package appears to be lost, please contact us through our Contact page. We will work with the shipping carrier to locate the package.

If the carrier confirms that the package was lost, Pulse may provide a replacement or refund.

Contact

For return or refund requests, please use the Contact page on our website.